So sorry to hear about this frustration! Sometimes this happens when different email addresses are used for rosters that are not connected to the existing accounts.
Not to worry though – please CLICK HERE to fill out a support contact form and be sure to include the following information:
- Athlete’s Full Name
- Athlete’s Sport
- Email address for the first account
- Email address for the second account
As a heads up, we are unable to merge the accounts, but we will work with you to ensure this issue is handled correctly!